Sinkove Limited Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Contact Details
Email: contact@sinkove.com
What Information We Collect, Use, and Why
We collect or use the following information to provide services and goods including delivery:
- Names and contact details
- Purchase or account history
- Account information
- Website user information (including user journeys)
We collect or use the following information for the operation of customer accounts and guarantees:
- Names and contact details
- Purchase history
- Account information including registration details
We collect or use the following information to prevent, detect, investigate, or prosecute crimes:
- Names and contact information
- Customer or client accounts and records
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
We collect or use the following information for research or archiving purposes:
- Names and contact details
- Purchase or viewing history
- Website and app user journey information
We collect or use the following information to comply with legal requirements:
We collect or use the following personal information for dealing with queries, complaints, or claims:
- Names and contact details
- Purchase or service history
Lawful Bases and Data Protection Rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights, which are briefly set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
- Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
- Your right to erasure - You have the right to ask us to delete your personal information.
- Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
- Your right to object to processing - You have the right to object to the processing of your personal data.
- Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation or to you.
- Your right to withdraw consent – When we use consent as our lawful basis, you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our Lawful Bases for the Collection and Use of Your Data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information to prevent, detect, investigate, or prosecute crimes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for research or archiving purposes are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for legal requirements are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints, or claims are:
- Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Where We Get Personal Information From
Directly from you